Contact us
Small independent site, no contact form, no ticket number. Send an email and a person reads it.
Things worth writing to us about:
- A tour here whose price, meeting point, route or group cap has changed. Listings in Medellín move more than you would think, and we would rather hear it from you than notice it three months late.
- A real Comuna 13 tour that is not on the site. If it has a live, currently bookable listing page with published departures, send the link and we will read it the same way we read the others.
- A question about a Comuna 13 visit that neither the FAQ nor our guides answers.
- Anything on the site you think is wrong. Especially that.
If you run one of these tours
Operators are welcome to correct us, and we would rather be corrected than be tidy. If your meeting point has moved from the station to a plaza, if the group cap has changed, if snacks are now included when this site says they are not, or if the cable car has come out of the route during a maintenance window, write and say so. Corrections are made against the live listing, so the fastest route is a short note plus the listing page the change is already showing on.
Two things we will not do. We will not remove an accurate figure because it is unflattering, and we will not move a tour up a page. Category leads are set by review count and nothing else, which is a rule anyone can check against the numbers printed on the cards.
Email info@comuna13graffititour.com
What we cannot help with
We cannot take a booking, change a date, cancel a reservation or issue a refund. None of those are ours to touch. Every tour on this site is sold and run by somebody else, and your reservation sits with them from the moment you pay.
So if the question is about a booking you have already made, the fastest route is the confirmation email you were sent. It carries your reference number, the start time, the exact meeting point and a message button that reaches the people actually holding your place. On a same-day question that is always quicker than us, and on a weather call it is the only channel that can answer at all.
Two details worth checking on that confirmation before you email anyone. The meeting point, because the San Javier station exit, a central metro station where a group rides out together, and a hotel lobby pickup are three different places, and the walk between them is not five minutes. And the cancellation window, because every tour on this site refunds free up to 24 hours before the start, which is a deadline rather than a formality.
Still deciding which tour? The four categories narrow 12 tours down faster than we can by email, and the FAQ covers how these listings are chosen and where the numbers come from.